Orders and Returns Information

If, for whatever reason, you are unhappy with your purchase, please contact us within 60 days of receipt of the rug.

We will help arrange for the return of the rug. The customer will pay all return costs.

We will then refund you the difference or we can offer you store credit to the value of the item minus returning charge.

Rugs can be returned to the following address:

The Rug House

23 Shepherds Way

Carnbane Industrial Estate

Newry

Northern Ireland

BT35 6EE

*You must enclose a copy of the invoice with the rug

Exchanging or cancelling an order

If you wish to exchange or cancel an order contact our Customer Service department on 0845 165 6225 between 9am and 5pm Monday to Friday and 9am to 1pm on Saturdays.

How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department on 0845 165 6225 between 9am and 5pm Monday to Friday and 9am to 1pm on Saturdays. and one of our Customer Service team will provide you with a full update.

Your order history

For information on all your orders (past and present) please sign into your account.