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Standard Delivery Information
Additional Express Services and Options
Deliveries to Multiple Addresses
Collect In Store
Delivery Exceptions
International Delivery
Further Information

Standard Delivery

Delivery is FREE throughout the UK and Ireland for all orders*

All orders are dispatched using our range of trusted couriers such as:

  • Hermes
  • Royal Mail
  • DPD
  • UPS
  • Fedex
  • Order placed before 2pm will be dispatched on the same day (Monday-Friday)
  • Delivery normally takes place within 2 working days unless a priority service has been selected
  • A signature is required for some but not all of our deliveries. If your deliver requires a signature and you are not there, the courier will leave it with a neighbour, in a safe place (if you have one) or take it away again for redelivery. They will place a card through your door to let you know that they have been, and what action they have taken.
  • Any delivery instructions should be included at the checkout when prompted
  • You can request delivery to your place of work or any other address, make sure to enter the alternative address in the shipping section during the checkout process
  • Tracking details are available for most orders and will be provided where possible. If you require tracking information please contact us
  • If your order does not arrive in the scheduled time please contact us for further information and guidance
  • * A delivery charge may be applied to larger rugs (which exceed standard courier lengths) for remote Highland and Island areas. You will be notified of this post order confirmation and given the chance to pay additional charges, change your order or cancel your order

Additional Express Services and Options

  • Additional services are available for a fee. These options will be presented at the checkout if available and may include:
Service Fee Order Before:
24 Hour Delivery (Mon-Fri) £3.00 2pm Weekday
Saturday £12.00 2pm Friday


*Please note that these deliveries are guaranteed. If your delivery is not made or attempted within the scheduled time frame we will refund any additional monies paid.

Deliveries to Mulitple Addresses

  • If you would like to have items sent to separate UK or Irish addresses, please complete a separate order for each address.

Collect in Store

  • We have a store located in Newry, Northern Ireland. If it is suitable you can of course collect your item from our store. Please contact us if you would like to arrange this.
  • Our address is 23 shepherd’s Way, Carnbane Industrial Estate, Newry BT35 6EE

Delivery Exceptions

  • We deliver free of charge to most UK and Irish addresses.
  • Unfortunately due to courier restrictions in certain geographical areas, additional charges may apply for large items. You will be notified of this post purchase and given the option to pay additional charges, change your order or cancel your order.
  • Delivery to more remote locations can take longer than stated, this is beyond our control and we will do our best to keep you up-to-date with tracking information
  • Many express services are not available in more remote areas – contact us to find out more

International Delivery

  • We offer delivery to a large number of International destinations. The delivery price will be quoted during the checkout process.
  • Our customer service team are available to answer any questions you may have regarding products, ordering or delivery. Please note that the team is English speaking and can only respond to English calls. We will do our best to deal with any foreign language emails via translation services.